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TOOLS for 


Click on the underlined words for more information on these tools.

The linked documents may contain variations but are very useful.

Collecting Stakeholders Requirements is an essential activity before you can define Scope in a written Project Scope Statement. You need to ensure you have identified all your project's Stakeholders, and then collected all their Needs and Expectations. "How can I do that?" you ask.  Here are some tools. CLICK on the underlined words to download these management tools.

   Information gathering techniques. Try these!
      a) Interviews: formal or informal
      b) Focus Groups: interactive, conversational, seeking desired results
      c) Facilitated Workshops: users bring their stories
      d) Brainstorming: generate ideas in a group, by asking open ended questions
      e) Questionnaires and Surveys: written, quick, suitable for large population
      f)  Observations: job shadowing
      g) Prototype experience: feedback from working model
      h) Benchmarking against other organizations: compare best practices
      i)  Past projects: lessons learned

Tools-Resolve reqts

Tools for Resolving

Stakeholder Requirements Conflicts

You will need to Resolve Stakeholders Requirements before attempting to define Scope in a written Project Scope Statement. You will be looking for agreement and a sign-off, on your Project Scope Statement , from your Key stakeholders.  Here are some tools to help resolve those conflicts.

1. Seek Expert Judgment from:
      a) Other units within the organization
      b) Consultants
      c)  Your Stakeholders
      d)  Professional and Technical Associations
      e)  Industry Groups
      f)  Other Subject Matter Experts
2.  Facilitated Workshops (this tool is also used to Collect Requirements)

3.  Group Creativity Techniques such as:
       a) Nominal Group Technique
       b) Affinity Diagram (grouping ideas into categories)
       c) Multi-criteria Decision Analysis (decision matrix, decision table)

4. Priority Setting
      Pareto analysis to rank Probability

5. Negotiation, concessions (gave and take, trade-off)

6. Higher Authority (refer to higher management). This would usually be a
    last resort.

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